Terms of Service

These Terms of Service ("Terms") govern your use of the Clicky Collect website, web app, and click-and-collect ordering service (the "Service"), provided by CLICKY LLC ("Clicky Collect", "we", "us"). Please read them carefully.

1. Acceptance

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, do not use the Service. You must be at least 18 years old, or the age of majority where you live, to hold an account.

2. The Service

Clicky Collect lets you order ahead from participating outlets at partner campuses and business parks, pay from a prepaid wallet, and collect your order using a pickup code. Clicky Collect provides the ordering, wallet, and payment technology; the food, drinks, and goods themselves are prepared and sold by the independent outlets you order from.

3. Your account

• You register with a valid mobile phone number and verify it by a one-time code.
• You are responsible for keeping your account and device secure and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.
• We may suspend or close accounts that violate these Terms or that we reasonably believe are involved in fraud or abuse.

4. Orders & pickup

• When you place an order, funds equal to the order total are held from your wallet. The order is sent to the outlet for acceptance.
• Funds are captured (charged) only when the outlet accepts your order. If the order is rejected or cannot be fulfilled, the held funds are released back to your wallet.
• You collect your order by presenting the pickup code shown in the app. Keep your pickup code private; it authorises hand-over of your order.
• Outlets set their own menus, prices, availability, and preparation times, and may be paused or closed at times.

5. Wallet & payments

• Your wallet holds prepaid balance in Egyptian Pounds (EGP). You can top up by card through our payment gateways (Paymob and/or PayTabs) or in cash at an on-site counter where available.
• Card details are handled solely by the payment gateway; we do not store your card number, CVV, or PIN.
• Clicky Collect does not receive, hold, or control your funds — top-ups settle to the outlet's own account, and your wallet is closed-loop credit held with that outlet. See Funds & Liability.
• Wallet balance can be used to pay for orders on the Service. It is not a bank account, does not earn interest, and is not transferable or redeemable for cash except as set out in our Refund Policy or as required by law.
• Every wallet movement is recorded in your transaction history.

6. Refunds

Refunds are handled under our Refund Policy, which forms part of these Terms. In short: if an order is rejected, cancelled before acceptance, or cannot be fulfilled, the amount is returned to your wallet.

7. Acceptable use

You agree not to misuse the Service, including by attempting to defraud the wallet or payment system, placing orders you do not intend to collect, interfering with or probing our systems, using another person's account or pickup code, or using the Service for any unlawful purpose.

8. Outlets and third parties

Outlets are independent businesses responsible for their products, food safety, allergen information, quality, and legal compliance. Payment gateways and point-of-sale providers are independent third parties governed by their own terms. Clicky Collect is not the seller of the goods and is not responsible for the quality or safety of items prepared by outlets, though we will help mediate genuine issues.

9. Liability

The Service is provided "as is". To the fullest extent permitted by law, Clicky Collect is not liable for indirect or consequential losses, or for matters outside our reasonable control. Nothing in these Terms limits liability that cannot be limited under applicable law. Our total liability to you for any claim relating to the Service is limited to the amount of the wallet balance and any affected transaction giving rise to the claim.

10. Changes

We may update these Terms or the Service from time to time. Material changes will be posted on this page with a new "last updated" date; continued use after changes take effect means you accept them.

11. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, and disputes are subject to the competent courts of Alexandria, Egypt, unless otherwise required by applicable consumer-protection law.

12. Contact

CLICKY LLC
41 Abd El Salam Aref, Alexandria, Egypt
Email: hello@clickycollect.com
Phone: +20 120 487 7823