This Privacy Policy explains how CLICKY LLC ("Clicky Collect", "we", "us") collects, uses, shares, and protects personal information when you use the Clicky Collect website, web app, and click-and-collect ordering service (the "Service"). We operate primarily in Egypt and serve users at partner campuses and business parks.
The Service is provided by CLICKY LLC, registered at 41 Abd El Salam Aref, Alexandria, Egypt. For any privacy question you can reach us at privacy@clickycollect.com. We are the data controller for the personal information described here.
We collect only what we need to run ordering, pickup, and payments:
We do not collect or store full card numbers. Card payments are handled directly by our payment gateway (see section 4).
Our lawful bases include performing our contract with you (providing the Service), our legitimate interests (security, fraud prevention, service improvement), and your consent where required (for example certain messaging).
Card top-ups are processed by third-party payment gateways — Paymob and/or PayTabs — who are responsible for capturing and processing your card details under their own privacy policies and applicable card-network rules. We receive only a transaction reference, status, and amount; we never see or store your full card number, CVV, or PIN.
Your Clicky Collect wallet balance and its transaction history are stored by us as an append-only ledger so that every movement is traceable and auditable. Order fulfilment at the outlet is carried out through the outlet's point-of-sale provider (for example Foodics).
We share personal information only as needed to run the Service:
We do not sell your personal information.
We keep account and order data for as long as your account is active and as needed to provide the Service. Financial and transaction records are retained for the periods required by Egyptian tax and commercial law. We may keep certain records longer where necessary to resolve disputes, prevent fraud, or comply with legal obligations, after which they are deleted or anonymised.
Subject to applicable law, you may request access to the personal information we hold about you, correction of inaccurate data, deletion of your account, or a copy of your data. You may also object to or restrict certain processing. To exercise any of these, contact privacy@clickycollect.com. We may need to verify your identity before acting on a request.
We protect your information with encryption in transit, encrypted storage of sensitive credentials, strict access controls, one-time-code sign-in, idempotent and signed payment callbacks, rate limiting, and continuous reconciliation and audit logging. No system is perfectly secure, but we work continuously to safeguard your data and will notify affected users and authorities of any material breach as required by law.
Questions or requests about this policy can be sent to:
CLICKY LLC
41 Abd El Salam Aref, Alexandria, Egypt
Email: privacy@clickycollect.com
Phone: +20 120 487 7823
We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.