Delivery & Shipping Policy

This policy explains how what you buy actually reaches you. It covers both things sold through this website and this platform: the software subscription an outlet buys from Clicky Collect, and the food order a customer buys from an outlet. It forms part of our Terms of Service.

1. Summary

• Nothing is shipped. Clicky Collect sells software, not physical goods. There are no couriers, no shipping fees, no tracking numbers and no customs.
• Subscriptions are delivered electronically by activating your account and sending your login — normally within one business day of payment.
• Food orders are collected in person by the customer at the outlet's counter. Clicky Collect is a click-and-collect platform; it does not offer delivery of food to an address.

2. No physical shipping

Clicky Collect does not sell, dispatch or ship any physical product. No hardware, printer, terminal or packaging is sent to you as part of a subscription, and no shipping, handling or courier charge is ever added to your invoice. If a project ever requires hardware, it is quoted, agreed and invoiced separately in writing before anything is ordered.

3. Subscription delivery & activation

What you buy at checkout is delivered as access to the Service. Delivery is complete when your account is active and you can sign in. In practice:

1. You place your order and pay by card, bank transfer or InstaPay.
2. We email a VAT invoice and your order reference immediately after payment is confirmed.
3. We create your outlet account and email the staff-app sign-in details to the address on the order.
4. If your plan includes onboarding, we schedule your menu build, POS connection and staff training.
5. Your customer-facing ordering link and QR code are issued once your menu is live.

4. Activation timeline

• Card payments: account activated within 1 business day of successful payment, and usually within a few working hours.
• Bank transfer / InstaPay: account activated within 1 business day of funds clearing in our account.
• Onboarding & menu build add-on: menu live within 3–5 business days of receiving your menu and prices, depending on menu size.
• POS integration (Growth & Chain): typically 2–5 business days, subject to your POS provider issuing API credentials.
• Custom integrations: per the timeline in the written scope for that project.

Business days are Sunday to Thursday, excluding Egyptian public holidays. Working hours are 10:00–18:00 Cairo time (EET).

5. Delays & what we do about them

If we cannot activate your account within the timelines above, we tell you why and give you a revised date — we do not go quiet. Where a delay is our fault, you may either wait at no cost or cancel for a full refund of anything you have paid for the undelivered period, under our Refund & Cancellation Policy. Delays caused by information we are waiting on from you (menu, prices, POS credentials, branch details) do not extend a paid period, but we will always tell you exactly what we are waiting for.

6. Food orders: collection at the outlet

Orders placed by customers through Clicky Collect are click and collect. The customer orders ahead, pays from their wallet, and collects the order in person from the outlet they ordered from. There is no delivery to a home or office address, no delivery rider, and no delivery fee.

Preparation and hand-over are performed by the outlet, which is the seller of record for the food. Clicky Collect provides the software that carries the order, the pickup code and the status updates. The outlet is responsible for preparing the order, for food safety and quality, and for handing the correct order to the right person.

7. Pickup windows & uncollected orders

• Each order shows an estimated ready time in the app. The customer is notified when the order is ready to collect.
• Orders are handed over against the pickup code shown in the customer's app. Staff verify the code before releasing the order.
• Outlets set their own holding time for prepared food (commonly to the end of the trading day). Because food is perishable, an order that is not collected within the outlet's holding window may be disposed of, and is not automatically refundable — this is the outlet's decision, and disputes are handled under our Refund & Cancellation Policy.
• If the outlet cannot fulfil an accepted order, the held amount is released back to the customer's wallet automatically.

8. Where we operate

Clicky Collect is sold and operated in Egypt, priced and billed in Egyptian Pounds (EGP). Our current outlets are in Alexandria, serving campuses and business parks, and we are expanding across Egypt. Because the Service is delivered electronically, an outlet anywhere in Egypt can be onboarded remotely; on-site onboarding and training outside Alexandria may carry a travel charge, always quoted and agreed in advance.

9. Contact

Questions about activation, timelines or collection:

Clicky Collect — sole proprietorship, Egypt
22 Abd El Salam Aref, Alexandria, Egypt
Email: support@clickycollect.com
Phone: +20 120 487 7823

We may update this policy from time to time. Material changes are posted on this page with a new "last updated" date.